Microsoft Legal Navigator
• I was the sole Product Designer heading usability, research and POC creation for a new, important product targeting low-income audience which heavily relied on artificial intelligence. This product allowed low-income, victims of crime, undocumented workers and other financially and systematic vulnerable residents to find free, legal assistance through a portal. This was a product which ProBono.net, Microsoft and the White House initiated into helping those in legal need.
• My role as the only Product Designer was to consolidate requirements from legal teams (Including working with Microsoft’s President, Brad Smith), AI engineers and advocates AND continually iterate design based from the team’s feedback.
• There were multiple obstacles involved such as having no direct access to users (victims), conflicting code snippets (API differed from state, local and federal API), laws and regulations.
• By focusing on a few pilot states (Alaska and Hawaii) and utilizing the “Fail fast, fail hard” approach, we were able to make swift modifications to these obstacles. For us to gain user feedback (the victims), we worked closely with advocates based on their experiences with direct access to victims. Though this product has yet to reach the public, it has shown quite successful with the pilot states.
PRODUCED in 2016-2017
Client: Microsoft
Client: LSC.gov
Client: ProBono
Category: UX Product Design/ Microsoft
CHALLENGE(S)
To provide legal advice on a pro-bono basis to victims of crime, economically disadvantaged regardless of immigration status, disability or any other barriers which limits those from obtaining legal help.
Content will be parsed via local, state and federal api data and educate Artificial Intelligence to provide users the best results as possible.
Microsoft, Pro-bono.net and all local, state and federal agencies will not retain users information.
SOLUTION
Users were able to obtain the needed information based upon their precise inquiry from both the Guided Journey and search results which utilized Microsoft AI.
Users were able to handoff their sessions from either desktop or mobile to continue their journey without other parties obtaining users confidential information seamlessly.
Microsoft, Pro-bono.net and The White House were able to provide users legal help to those in legal need.
WE ARE MAPLE
ABOUT US
Assertively impact bricks-and-clicks outsourcing after mission-critical ROI. Monotonectally underwhelm cost effective convergence without granular alignments. Progressively create client-based platforms.